1. Returns and Refunds

At Florita, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, you may be eligible for a return and refund, subject to the conditions outlined in this policy.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund:

• You must request the return within 48 hours of receiving your product.
• The item must be in its original condition and packaging.
• Digital products or services provided are generally not eligible for returns or refunds once delivered or accessed, unless specified otherwise.
• Personalized or customized items are typically not eligible for returns or refunds unless they are defective or damaged.

3. Requesting a Return or Refund

To request a return or refund:

• Please contact our customer support team at floritafloraldecor@gmail.com or call us at +91 8281432241 within 48 hours of receiving your order.
• Provide your order number and a detailed reason for the return or refund request.
• We may require additional information or documentation to process your request.

4. Return and Refund Process

Once your request is received and reviewed:

• We will notify you of the approval or rejection of your return or refund.
• If approved, instructions for returning the product will be provided.
• After we receive the returned item and verify its condition, your refund will be processed. Refunds will be credited to your original payment method within 48 hours.
• If your return is rejected, we will provide a clear explanation for the decision.

5. Exemptions from Returns and Refunds

• Downloadable digital products or services that have been accessed or used are typically non-refundable.
• Shipping and handling charges are non-refundable, except in cases of product defects or errors on our part.

6. Contact Us

If you have any questions or need further assistance regarding returns and refunds, please reach out to us at floritafloraldecor@gmail.com or call us at +91 8281432241.